Motorola today announced that it has repaired the unregistered IMEI coding glitch in all affected Moto G which the company accidentally shipped for sale. After the fix affected Moto G models that were having difficulty in network connection should be able to establish link with network providers.
#MotoG update! Happy to report dat ALL netwrk carriers hv now registered IMEI nos starting wth 3533. Fr details http://t.co/hwb98kh3xK (1/2)
— Motorola India (@MotorolaIndia) June 4, 2014
We have fixed the issue for all affected #MotoG devices with IMEI nos starting with 3533. Thanks for your patience! (2/2)
— Motorola India (@MotorolaIndia) June 4, 2014
The mobile makers posted an elaborate statement on Facebook explaining how the affected users can now activate their Moto G
“#MotoG update: We wanted to let you know that we now have #MotoG devices with IMEI nos starting with 3533 registered with ALL network operators. All impacted customers can now activate your phones immediately.Once again apologies for the inconvenience and thank you for your patience and faith in Motorola!
Please dial in 1800-102-2344 or visit http://bit.ly/MotoSerivceCenter if you have any further/other support related queries.”
On May 31 Motorola Mobility released an apology for accidentally shipping some faulty Moto G models whose IMEI number was not registered.
“Dear #MotoG customers, we’ve uncovered an activation problem with some #MotoG devices sold in India as they have been shipped with IMEI numbers that are not yet registered with carriers. If you have recently purchased a Moto G and have network connectivity problems this may apply to you. This is due to a programming error from our end and we owe you a big apology!We are working around the clock to resolve this. If you are impacted, we’ve sent you an email via Flipkart to explain everything and what we’re doing to make it right.”
Quickly, Flipkart the exclusive Motorola partner in India sent email notifications to those with faulty models and offered replacement/ money back or over Rs 1000 worth store credit (for those who want to wait for a fix) as a courtesy gesture.
