If you recently bought a Moto G and facing network connectivity problem Motorola might pay you the money back. It appears that some Motorola accidentally shipped some Moto G models with unregistered IMEI numbers which may lead to network connection problem.
The IMEI number connects your smartphone to the network provider so the affected Moto G model may fail to establish a connection between network provider and phone.
Motorola posted this information on its Facebook page and apologized for the mistake while assuring that customers can return their faulty phones to Flipkart for full return.
The company also assures that it is working with all its retail partners apart from Exclusive associate Flipkart to resolve the issue as soon as possible.
Dear #MotoG customers, we’ve uncovered an activation problem with some #MotoG devices sold in India as they have been shipped with IMEI numbers that are not yet registered with carriers. If you have recently purchased a Moto G and have network connectivity problems this may apply to you. This is due to a programming error from our end and we owe you a big apology!
We are working around the clock to resolve this. If you are impacted, we’ve sent you an email via Flipkart to explain everything and what we’re doing to make it right.
Motorola also told BGR that it will provide 1200 store credit on Flipkart as compensation. Given below is Motorla’s Email response to BGR.
“We Apologies for the inconvenience caused to customers and we are taking mea goodwill gesture of credit on their Flipkart account with which they can buy something of their choice. If customers don’t want to wait a couple of days for the phasures to ensure this does not happen again… We are offering affected customers one to be activated, they can exchange it for an Operation Unit or return it to Flipkart for full refund, no question asked. “
