Sony was looking forward to give a great fight to smartphone big guns like Samsung and HTC with the launch of its Sony Xperia Z, and for the first sight it did deliver what it promised. However, the Xperia Z users have started complaining about a problem the handsets have started experiencing.
According many comments on XDA Developer forum and Sony users’ forum, many of the Xperia Z devices are suddenly falling dead.
“I’ve only had my Xperia Z for a day and it’s totally dead. I had a full charge last time I looked and was using it about 5 minutes ago. No reaction trying to turn it back on (holding the power button for 10 seconds etc). I don’t have a memory card in – just the micro-SIM,” a user posted on Sony’s forum.
“I bought Sony Xperia Z on 11th of March and it got completely dead on 16th March. It’s not charging no indication on the screen. It’s not even starting also,” another user posted.
Likewise there are so many other forums where Xperia Z users are creating threads and posting their problems.
However, Sony has swung into action swiftly and is reportedly preparing for a new software fix. “Sony Mobile says it is aware of the problem and that a ‘fix for this will be implemented in next software update,’” a post on Xperia blog stated.
Techloon has managed to get some information from a software testing firm that tests Sony’s software.
The firm has certified Sony’s latest software version 10.1.A.1.434 for a model number C6603. Xperia Z comes with C6603 model number and the first firmware of the phone was number 10.1.A.1.434.
Although Xperia Z is not the first smartphone to encounter this kind of problem, since it is the first device from Sony to face a grave issue like this, it will definitely leave a deep dent on the company’s image.
I bought an Xperia Z this March’13.
It was working fine until today morning when my phone got switched off due to low battery.
Post this, no amount of charging/ hard reset / endless pressing the power button, is turning the phone on.
The led too does not light on connecting the phone to the charger.
I am in a bad shock and did not expect this kind of a bad bug with sony devices.
Any help would be appreciated.
Techloon Editor:
Hi,
I would take the device to Sony Mobile center and ask for a software update if possible. It seems that the new version of software doesn’t posses the killer bug. Good Luck!
I got my phone repaired from a service center today. A software update did the fix. I was happy to get it back.
But looks like it was shortlived. Just when i try to charge my phone, the phone goes dead again.
I now repent my decision to buy this phone.
Sorry to here that. Apparently the software update fixed the problem for many devices but there are exceptions. Although this doesn’t mean the end of it Sony has promised to come up with other solution real soon. You may feel like trashing your pricey Xperia Z already but do not attempt it. You might get a permanent solution pretty soon. Meanwhile getting some other temporary phone would be a good idea.